Service Appointments

Members that rent a Whip vehicle agree to mandatory service appointments every 60 days or 10,000 miles, whichever comes first as outlined in our Terms of Service.

Scheduling A Service Appointment

The first service appointment will be scheduled by one of Whip’s staff when Picking Up a Whip for the first time. The next service appointment will be scheduled at the end of the first service appointment, and so will every future service appointment.

Members are expected to arrive on time to their scheduled service appointment, or Whip may charge up to $25 for missed or late appointments. Whip reserves the right to reschedule service appointments for Members that are more than 15 minutes late.

If any mechanical issues arise before the next scheduled service appointment, members should text us at 240-716-6058.

What to Expect at Service Appointments

Upon check-in at in-store locations, a Whip agent will run a full comprehensive check which includes but is not limited to tires, glass, brakes, fluids, oil, and will note any interior or exterior damage. In-store service appointments can take anywhere between 30 minutes to an hour, and longer if repairs are deemed necessary. 

 Members who are renting from one of our remote locations will connect with a Whip agent to perform a thorough walk through of the vehicle to note any interior or exterior damage, as well as the odometer and fuel/charge readings and fill out a condition report. This process should take 15 to 30 minutes assuming no repairs are required. If repairs are required, a Whip agent will direct you to our local maintenance partner.