Frequently Asked Questions
What do you do?
Whip has been involved with the rideshare community since the beginning of its expansion into the DC region. Excited by the lucrative income potential of the industry yet discouraged by the many barriers to entry, Whip has devised specific solutions to allow increased access for everyone. Recognizing the unique needs of the rideshare driver, Drive Whip has tailored a package to help people get on the road and start generating income today.
From getting a vehicle to insurance, to maintenance, and everything in between, Whip expertly manages every aspect of car ownership, saving you time and money! Our no commitment “All Inclusive” leasing package allows our drivers to create predictability in their income by bundling their car insurance, and mechanic payments into one fixed weekly amount. So instead of being caught off guard by a budget buster mechanic shop bill, they can cruise around town picking up fares and making cash.
Most importantly, Whip provides members with the knowledge and expertise to optimize their earnings when they are out navigating the roads. Every industry has it’s “do’s and don’ts,” the right way, and the not so right way. Often, it takes months and sometimes years of frustration and missed income to learn valuable ridesharing lessons. Through our mentorship sessions and coaching program, we drastically lessen the time required to gain the expertise necessary to reap the full earning potential of ridesharing.
How do I sign up?
Please click on the Join Now button and fill out the application. Please note that all documents requested must be received in order for your application to be processed. What do you need? We’ll ask you for a screenshot of your Driver’s License, Proof of Address dated within the last 30 days (Utility Bill or Bank Statements), and Proof of Rideshare (Lyft Driver Dashboard, Driver Info, and Driver History or Uber Driver Profile showing your name, rating, & ride count).
How long does it take to get my car?
You can get into your new vehicle within 48 hours if you have been approved to drive by Uber or Lyft and have submitted your application with all the requested documentation. Please note that this timetable is based on availability. If you have not passed a background check, it could take anywhere from 7-21 business days. Uber will run your background check without a car to ensure that you are approved to drive on their platform before you make the investment of purchasing or leasing a vehicle. With Lyft you will need to submit the vehicle’s info. We recommend going through Uber background first. You can check the status of your update here https://applicant.checkr.com/
What is a Mentor?
Each driver will be assigned an experienced Mentor who they can contact questions they have while they are in the ridesharing business. Your mentor will guide you and provide you with the tips and tricks to be successful. Your mentor will advise you on the busiest times and areas to work in and how to make the most money.
What are your hours?
We are open Monday-Friday from 9am-6pm and on closed on weekends. The best way to contact us is via email at email@example.com
How do I sign up for Uber/Lyft?
If you need assistance signing up for these services, our team can assist you in the beginning stages. They will each require separate background checks. Typically, it takes about one week for the entire approval process to take place before you can start driving for Uber / Lyft. Get started by visiting their respective sites below:
Please reach out to us before beginning your application so we can help you unlock your sign up bonus, which is only available when you sign up or just use our referral codes.
UBER: 16KSI LYFT: DRIVEWHIP
Do I have to be 25 or older to rent?
Yes. If you’re under 25, you’re not eligible for membership, and may not drive vehicles leased through WHIP.
What is the difference between renting from WHIP and Lyft (Express Drive)?
When renting from Lyft’s Express Drive Program, you are only able to complete trips for Lyft. This policy significantly reduces the amount of income that you can earn on a weekly basis because you cannot drive for any other platform Sound limiting? It is. When leasing from Whip, you can drive for Uber, Lyft, Via, DoorDash, Postmates, and Grubhub just to name a few and double your earning potential. We also don’t have ride requirements so if you rather spend Sunday morning with family, then that’s your prerogative. Most drivers are making a weekly average of $1,200 – $1,500.
There’s only so much money you can make with a sedan or small SUV. Are you looking to upgrade to an XL vehicle and earn more? Well, at Whip, once you’re a member, upgrades are simple; just ask your Mentor for details.
While renting a Whip, you can qualify for Lyft’s great reward programs that non-renters qualify for including the Ride Challenge. This program will provide you with a bonus for completing a certain number of rides within a specified period. Also, you can cash out daily through Express Pay once you have earned $5, which is a feature unavailable to drivers that rent through Express Drive. Lyft also offers hourly guarantees that incentivize you being on the road during high peak times which you also qualify for while using a Whip. Your Whip also qualifies you for all UberX bonuses as well as Instant Pay. Most drivers use their bonuses to pay for the rental and the rest of their earnings are untouched. Are we sounding like a better option yet?
Personal Contact : To us, you are a valued member. We are always here for you via email and phone. We know all our driver on a first name basis.
Accident Downtime: When your involved in an accident while driving a Lyft vehicle you are instantly deactivated from the platform and can not continue to earn money until the investigation is completed. Even worse, you would have to wait for your vehicle to be repaired from the body shop before you can drive again sometimes taking over 30 days. You are still responsible for payments while the car is getting repaired, even though you are not generating any income. Because of this, most people decide to leave Lyft’s program as it becomes cost prohibitive. At WHIP, we put you in a new car the same day so you can get out on the road with no down time. We also offer Accident Forgiveness so that one accident doesn’t end your ridesharing aspirations.
Service : WHIP will never charge you for miles no matter how they were accumulated. With that in mind, we service all our vehicles in-house meaning that we touch every single car that we own. We service our vehicles every 55 days as opposed to 28 days like the other guys, greatly reducing your travel time to our office. When the vehicle needs servicing, we get you in and out quickly and if the problem needs greater attention, we’ll put you in a loaner so that you can keep earning.
Whip is the most driver centric rideshare company in the DMV! Let us show you today. Sign up at this link.
Vehicle & Lease Terms
What kind of car do I get?
We source our inventory based off the most efficient and reliable vehicles that we can provide to our drivers. Our fleet of vehicles includes Hondas, Toyotas, and Nissans. We offer three classes of vehicle, which include compact, full size, and SUV.
Typically, you will find that we offer Nissan Sentra/Altima/Rogue/Pathfinder/Quest and Pathfinders/Quests. For the Toyota lover, we offer Corolla/Camrys/Rav4/Highlander. A dependable Honda Civic/Accord/CR-V/Odyssey might be just what you’re looking for your rideshare rental. Our vehicles are delivered fully detailed and sanitized along with bumper-bumper maintenance, so the car is as good as new. If you’re new to ridesharing, we always recommend that you start with a smaller sedan until you feel comfortable navigating in a full size vehicle. Bigger is not always better when ridesharing. Remember that you’re rated on friendliness, cleanliness, safetiness, and navigation.
Can I choose my vehicle?
Unfortunately, while we do consider your preferences, the vehicle is assigned by our inventory manager. We do not allow drivers to choose specific vehicles.
Can I upgrade my vehicle?
One of the best parts of renting from Whip is that you’re married to the program, not the car. After you have driven your first vehicle for eight weeks, you may be eligible for an upgrade. Upgrades are available if you do not have a balance, have been on time with your payments, and have no damage on your vehicle.
Can I use my car for personal use?
YES! It is your car, and you can use it for your personal life 24/7. Unlike other companies, we do not charge for the miles you drive for personal use. Please note that you cannot take the vehicle for personal trips outside of 150 miles away from our office.
Can I drive for Uber or Lyft or both?
Absolutely! You can drive for any ridesharing service available. More services, more sources of income! There is no conflict of interest. Lyft’s and Uber’s vehicle solution program require you to drive for the platform you are renting from, therefore limiting your income. With our program, we encourage our drivers to sign up for a minimum of three platforms to maximize their earnings.
Who covers maintenance costs?
We are proud to offer the first and only full-coverage maintenance and repair plan in ridesharing history. We cover all maintenance costs including the expensive parts of your vehicle like tires, brake pads, and rotors. Lyft only include regular maintenance such as oil changes and tire rotations. If your vehicle needs a new transmission, we’ll either replace it or put you in a new vehicle.
Can I have my vehicle repaired at another shop?
No, unless it is an emergency (Ex. Tire puncture, Battery replacement) and we have provided expressed permission to do so. This will also make it easier to reimburse you for any repair or part replacement.
We take meticulous care of all our vehicles. We use only the best parts and ASE/OEM approved repair procedures. We can not guarantee another shop has the same high standards that we do, therefore having your vehicle repaired at another shop is strictly prohibited.
Does my WHIP car have a mileage limitation?
Our vehicles have no mileage restrictions! Limiting your mileage is limiting your income! Please note that the only limitation is that you cannot drive the vehicle more than 150 miles away from our office.
Who pays for tolls/parking/violations/citations?
As a qualified driver, you are responsible for toll charges, parking, and violations. WHIP will receive the infraction and immediately notify you. Failure to pay parking fines can result in immediate revocation of your lease agreement. You can make your payments through the Customer Portal by visiting https://drivewhip.chargeover.com/.
What happens if I get into an accident?
Stay calm and call 911, then please contact us immediately. We have a claims department that will handle the entire insurance process; from getting you into a rental car to handling your collision repair. Do not make any statements or admit guilt to any insurance companies. Allow us to make all communications as we have your best interest in mind.
Please remember that you don’t have a second chance at recreating the scene so take as many photos as possible. Take pictures of everything, including tag numbers, insurance cards, driver’s license, intersection, accident scene, and any information that will help us investigate the claim. This will help in mitigating expenses and correctly identifying the at-fault person.
Is there a long-term commitment?
There is no long-term commitment with your contract. You can return your car whenever you would like, just please schedule an appointment for drop off with your mentor at least 24 hours in advance. No Fees, No Questions asked!
How do I return my car?
To cancel your membership, all you must do is contact our Help Desk and set up a time to drop off your vehicles. You’ll have to clear your balance and provide us with 48 hour’s notice prior to drop-off.
Is there a cancellation fee?
There is no cancellation fee applied when canceling your lease.
Can I buy the car I’m driving?
WHIP does not have this option. We feel car ownership is fading like antennas on T.Vs.
Can I share a car with someone?
No you cannot. You are the only person authorized to drive the vehicle for any purpose. Allowing someone else to drive the vehicle will immediately void your lease agreement and any protections offered within.
What about insurance?
Your insurance will always be primary and there will be a $1000 damage fee assessed for any losses incurred while not driving on the Uber, Lyft, Via, or any other TNC (Transportation Network Company) application. When you’re driving for personal use and are involved in an accident, there will be a $1000 damage fee assessed. For any period of time where you are ridesharing, the deductible of the rideshare company that you are ridesharing for will apply.
How do I submit my payment?
All payments are processed through the Customer Portal, which will allow you to make payments and view past invoices. Our Help Desk will setup your Customer Portal account upon signup. All you need to have is your credit/debit card information to setup an account. Please note that your first week’s payment and deposit are due before you pick up your vehicle. We only accept credit/debit. Your second payment is due seven days after your initial pickup date and all ongoing payments will fall on this day. For example, if you picked up on Tuesday, your next payment will be on Tuesday and so will your ongoing charges. Please make all payments through the Customer Portal by visiting https://drivewhip.chargeover.com/
Please note that your email address must match the one we have on file.
How do I add or update my default credit card and bank account?
To update your debit/credit card, please login to the Customer Portal and click on My Payment Methods. To access the customer portal click here, please note that your email address must match the one we have on file.
Will my card be charged after I update my debit/credit card information?
After you make your first payment, your card will be automatically charged weekly, on the day that you picked up the vehicle (i.e. If your first payment is Thursday, we will charge your card every Thursday). Updating your debit/credit card will not change the day you get charged every week unless directed otherwise by you.
Where can I find services I can work for?
Our Member Services team will provide you with multiple options, and they will help you choose the best ridesharing services that work for your schedule.
What exactly is my employment status?
For WHIP, you are the Lessee, and we are the Lessor. You are/will be a subcontractor of the ridesharing company that you drive for (i.e. Uber or Lyft).
For Lyft or Uber, Rideshare drivers are independent, subcontractors and receive 1099 tax forms, making the driver responsible for filing as such.
When driving with a rideshare, you are considered a 1099 contractor, and subsequently, you will receive all of your earnings with no taxes held.
When and how do I get paid?
The ridesharing company in which you subcontract for pays you. WHIP is not responsible for your payment plan set up with these companies.
Lyft and Uber pay drivers every Wednesday, by direct deposit. Both companies also offer same day payment programs, to be outlined by Mentor.
Do you have a referral bonus program for drivers?
Yes, Whip does have referral bonuses for drivers. To qualify, the driver you are referring must stay with us for a minimum of 4 weeks. Upon the 4th week, you’ll qualify for a free week (minus insurance). Please note that a new driver must provide your first and last name at the time of sign up for you to qualify for the referral. Retro referrals will not qualify.