Once a member’s application is approved, they will receive a text message asking which day they would like to pick up their vehicle*. Due to high demand, we recommend that members let us know a day or two in advance so we can ensure that a vehicle is available. Whip will not hold a vehicle for longer than two days.

Based on the expected pick up date and available inventory, Whip will assign the member a vehicle and send over both the invoices for the security deposit and first week’s subscription fee. Both must be paid in full before picking up a vehicle.

*Note that members are required to drop off their vehicle by 10am (local time) on the day that it is due to be returned, and should keep this in mind when scheduling a pick up time.

What to Expect

Members are expected to arrive on time to their scheduled pick up, or Whip may charge up to $25 for missed or late appointments. Whip reserves the right to reschedule pick up appointments for Members that are more than 15 minutes late. Walk-ins are available at our in-store locations, but priority will be given to members with appointments.

In-Store Locations

  • Members will check in at the front desk with a Whip agent at their scheduled time
  • The Whip agent will assist the member with uploading their vehicle and related documents to their rideshare accounts
  • If not already on file, the Whip agent will ask the member to fill out a credit card authorization form
  • If renting a Tesla, the Whip agent will grant the member access to the Tesla app–it will be used as the key!
  • The member and Whip agent will do a thorough walk through of the vehicle to note any pre-existing interior or exterior damage, as well as the odometer and fuel/charge readings
  • If it’s the member’s first time renting with Whip, the agent will give them a New Member Orientation
  • The Whip agent will schedule the member’s first mandatory Service Appointment
  • Members can expect the entire process to take 30 minutes to an hour, depending on the day, and assuming that they have an appointment; walk-ins will take longer

Remote Locations

 

  • The Whip agent will ask the member to fill out a credit card authorization form in order to schedule a pick up time
  • A Whip agent will assist the member with uploading their vehicle and related documents to their rideshare accounts prior to arriving to the car’s location
  • Members will be sent the vehicle’s location by a Whip agent
  • Members should let Whip know when they are on the way to the vehicle location by texting us at 240-716-6058
  • The Whip agent will grant the member access to the Tesla app–it will be used as the key!
  • Once at the location, the member will do a thorough walk through of the vehicle to note any pre-existing interior or exterior damage, as well as the odometer and fuel/charge readings and fill out a condition report
  • If it’s the member’s first time renting with Whip, the agent will give them a New Member Orientation
  • The Whip agent will schedule the member’s first mandatory Service Appointment
  • Members can expect the entire process to take about 15 minutes, assuming that the vehicle documents have been added to their rideshare accounts prior to arriving to the vehicle