New Member Orientation
First-time Whip members will undergo a new member orientation when they pick up their vehicle for the first time. The orientation includes some basic information and rules of the road that we expect all members to follow to remain in good standing for the duration of their rental.
Mileage & Radius of Use
Whip members have the privilege of unlimited mileage as part of their weekly subscription fee! However the vehicle is to remain within 150 miles of the location in which the vehicle was picked up. Failure to remain within 150 miles may result in additional fees or membership termination.
Service Appointments
Members that rent a Whip vehicle agree to mandatory service appointments every 60 days or 10,000 miles, whichever comes first. See more about Service Appointments and the Maintenance Policy.
Reporting Damage
Members are expected to report any and all vehicle damage to Whip immediately, as soon as damage occurs. Members can follow this link or visit drivewhip.com/rideshare/accident and follow the steps to submit all evidence that is being requested in the form. Drivers should be as thorough as possible to streamline the claims process and get back on the road.
Damage Fees
The damage fee is up to $1,000 per-incident, however if the damage incurred is less than the maximum damage fee, members will only be charged up to the cost of the damage incurred. See more about the Whip Protection Plan and it’s exclusions.
Unauthorized Drivers
Only the approved member is authorized to drive the vehicle that is being rented, due to Whip’s protection plan policy. Adding a driver is strictly prohibited at this time, and any driver other than the approved member is considered an unauthorized driver.
Helpful Contact Info
Below are a list of helpful numbers that members can call or text with issues throughout their membership. Texting Lines
- Member Application Text Line: 866-934-8194
- 24/7 Help Desk Text Line: 240-716-6058
- Billing Text Line: 240-753-7884
- Claims Text Line: 240-428-6084
Toll-free Calling Lines
- Accident/Emergency Hotline: 855-906-5949