Maintenance Policy

All vehicle repairs and services are to be conducted at your local Whip office only*. Members should escalate all maintenance concerns by texting Whip at 240-716-6058. Whip will not reimburse drivers that seek their own maintenance solutions, and any instance in which this has been done is grounds for membership termination.

Members that rent a Whip vehicle agree to mandatory service appointments every 60 days or 10,000 miles, whichever comes first. See more about Service Appointments and the Protection Plan Exclusions.

*Drivers in remote markets should let Whip know of any maintenance issues immediately by texting us at 240-716-6058, so that we can direct you to our local maintenance partners.

Modifications are Prohibited

Drivers should not under any circumstances make any modifications or permanent changes to their Whip vehicle. Examples include but are not limited to:

• Window tinting
• Swapping vehicle parts
• Paint touch ups
• Rims

Wear & Tear

Members are financially responsible for cosmetic or minor damages that occur during the rental, including:

• Windshield repair/replacement
• Scratched or dented body panels
• Interior stains, upholstery damage
• Wheel/tire damage
• Broken lights, missing parts (e.g., hubcaps, trim)

Costs are calculated based on retail repair pricing plus labor, and are billed upon inspection.