fbpx

Frequently Asked Questions

Whip CarShare

Reserving a Whip Vehicle

What are the eligibility requirements to join WHIP?

To be eligible, you must:

  • Apply and be approved by WHIP to be a member
  • Be at least 25 years or older
  • Possess a valid, U.S. state issued driver’s license which is not suspended, revoked or restricted (see additional details below regarding international driver’s licenses)
  • Meet the eligibility requirements in the Member Agreement
  • Accept the Member Agreement Terms and Conditions

In addition to the requirements above, WHIP reserves the right to decline membership or terminate membership at any time. Please see the Participation Agreement Terms and Conditions for more information.

How do I reserve a WHIP Vehicle?

You can reserve using the free iPhone or Android APP

Where is the key?

If the vehicle has a push button start feature, then there will be no key for the car.  Simply press the start button next to your steering wheel. 

If the vehicle does have a traditional key that you would insert, the key will be found in the glove box.  Please be sure to return the key to the slot provided in the glove box, the trip will not be allowed to end until that happens.

How much mileage is included?

Reservations include 250 miles of driving per 24-hour period. Mileage driven above 250 miles will be a $.30/mile surcharge per mile plus applicable taxes.

Insurance & Damage

What's the insurance coverage?

Every member who complies with the membership contract is covered up to the minimum state required levels while driving a WHIP Vehicle. We provide complimentary secondary insurance to all members. You will be responsible for damage to the Vehicle up to the $1,000 deductible. You also may be responsible for damages if you do not follow program rules or drive recklessly.

If the Vehicles are used in accordance with the Rules of Use and otherwise in a safe manner, you will not be charged for any damage to the Vehicle beyond the deductible. However, if you fail to comply with the terms and conditions of this Agreement or otherwise operate a Vehicle in a negligent or reckless manner or in any way that endangers others, you agree to defend, indemnify and hold us, our affiliates and respective directors, officers, shareholders, employees and agents, and, harmless from all claims, liability and expenses arising out of your non-compliant or reckless use of the Vehicle(s) regardless of whether those claims arise from you or any third party. We may recover damages you owe under this agreement by charging the payment method you provided.

All coverage is secondary to any existing primary policies that may apply.

What is a damage fee and when does it apply?

Insurance is included, but if you happen to be involved in an incident with your WHIP vehicle, a damage fee of up to the $1,000 deductible may apply. A damage fee can apply for dents, scratches, collisions, windshield cracks, vandalism, and third party damages.

Members are not responsible for normal wear and tear on the Vehicle.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.

Will my credit card cover my damage fee?

Maybe, some credit cards do offer (CDW) Collision Damage Waiver.  See the details of your specific credit card for further details

Will my personal auto insurance cover my damage fee?

When driving WHIP Vehicle, your personal insurance might cover you and is considered primary. Many personal auto insurance policies also provide coverage for rentals. But some policies contain loopholes too. Read your policy or contact your insurance agent to get the full scoop.

What WHIP fees other than Membership and Usage fees do I need to know about

We don’t like to mention the fees and fines, but we want to ensure this whole car sharing thing runs smoothly. We hope you never have to fork over cash for these things…

Late Return Fee: $50 per hour (up to a maximum of $300), plus the Vehicle usage charges and applicable taxes.

Low Gas Fee: $30 plus applicable taxes if you return a Vehicle with less than 1/4 tank of gas.

Reservation Changes: There is no charge if you cancel or shorten your reservation with the required advance notice. However, you will be charged the full amount for your reservation if you do not give the required advance notice.

Tickets/Violation Processing Fee: You are also responsible for paying any parking tickets and moving violations incurred during your reservation. If we receive a notice and process a violation, you will be charged a $30 processing fee plus applicable taxes.

Damage Fee: Up to $1,000 to cover the costs related to an accident.

Smoking Fee: $300, and immediate account deactivation. 

Other Violations: $50 per violation plus applicable taxes, as well as costs incurred by anytime a visit to the Vehicle is required (including visits due to towing, impound, smoking or pets in the Vehicle).

 Mileage Fee: Reservations include 250 miles of driving per 24-hour period. Mileage driven above 250 miles will be a $.30/mile surcharge per mile plus applicable taxes.