• As a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class experience at the customer service counter
• Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
• Maintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return and processing extensions accordingly
• Liaises with inventory manager and service dept. staff to identify vehicle availability to inform customers of vehicle options
• Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, and processes, as well as overall directions to their destination if and when required to ensure a positive customer experience.
• Periodically may be required to move vehicles, or assist in other operational functions (e.g. picking up and dropping off vehicles/customers)
• Other duties as required

Job Type: Full-time

• Works with other Fleet Team members under the guidance of the Fleet Coordinator
• Drives DriveWhip vehicles to various locations for cleaning, maintenance, or return to site
• Addresses and update system events and car history
• Evaluates car condition, and escalates issues, as needed
• Performs light maintenance functions such as swapping wiper blades and changing tires
• Prepares cars for in-fleeting and de-fleeting including clean in and around the parking spaces and signage as well as snow removal where necessary
• Transports vehicles from DriveWhip offices to various locations.
• Ability to work with minimal supervision while maintaining high energy.
• May hang signage or replenish collateral materials at DriveWhip sites
• Check fuel level and mileage and clearly explain final charges to the customer
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• To carry out any other duties requested by the managers/Team Leaders.

Job Type: Full-time
Pay: Starting at $15/hour